1. Introduction and Scope
Welcome to Tesla Online Solution ("we," "our," or "us"). We operate as a verified Google Partner Agency and full-stack development firm specializing in digital automation, API integrations, and custom CRM software development. This comprehensive Privacy Policy governs your use of our website (teslaonlinesolution.in) and our suite of proprietary software applications (including Tesla Management and Tesla SEO Dashboard).
We understand that our clients trust us with critical business data. Our infrastructure is built on the principles of data minimization, strict access control, and absolute transparency regarding how we interact with third-party APIs from Google and Meta.
2. Information We Collect via APIs
To provide our software automation and management services, we utilize OAuth 2.0 to request explicit, granular permissions from our users. We only access data strictly necessary to execute the functions of our applications.
A. Data from Google Ads API:
- Campaign, Ad Group, and Keyword performance metrics (Clicks, Impressions, Cost, Conversions).
- Account budget configurations and billing pacing data.
- Search term reports and audience targeting parameters.
B. Data from Google Business Profile API:
- Business entity metadata (Name, Address, Phone Number, Operating Hours, Attributes).
- Customer reviews, star ratings, and review response history.
- Performance insights (Search queries, map views, direction requests).
- Media assets (Photos and videos uploaded to the profile).
C. Data from Meta WhatsApp Business API:
- Opt-in customer phone numbers and interaction timestamps.
- Message content routed through our authorized CRM portals.
- Template message approval statuses and delivery metrics.
Google API Services User Data Policy Compliance
Tesla Online Solution’s use and transfer to any other app of information received from Google APIs will adhere to the strictly enforced Google API Services User Data Policy, including the Limited Use requirements.
Specifically, we guarantee:
- We do not sell, rent, or lease Google user data to third parties.
- We do not use Google user data for serving personalized, re-targeted, or third-party advertisements.
- We only use the data to provide or improve user-facing features that are prominent in the requesting application's user interface.
- Human reviewing of data is strictly limited to resolving technical support issues where explicit user consent is granted.
3. How We Use The Information
We process the aforementioned data entirely server-side to power the functionality of our dashboards. Examples of data utilization include:
- Automation: Using machine learning algorithms to adjust Google Ads bidding based on real-time ROAS data.
- Review Management: Displaying unread Google Business Profile reviews in our UI and allowing agents to publish replies directly back to Google's servers.
- Reporting: Aggregating location data and campaign metrics to generate unified, cross-platform PDF performance reports for our agency clients.
- Communication: Triggering automated WhatsApp messages when a specific trigger event occurs in a client's integrated scheduling system.
4. Data Storage, Security, and Retention
Security is the foundation of our architecture. All API tokens (Access Tokens and Refresh Tokens) obtained via OAuth 2.0 are encrypted at rest using industry-standard AES-256 encryption within our secure Firebase architecture. Data is transmitted exclusively over HTTPS/TLS 1.2+ protocols.
We practice strict data retention policies. We retain your connected API data only for as long as your account remains active with Tesla Online Solution. Upon termination of service, all associated API tokens and cached user data are permanently purged from our active databases within 30 days.
5. Revoking Access and User Rights
You maintain absolute control over your data. You may revoke our applications' access to your Google accounts at any time by visiting your Google Security Settings page. Revoking access will immediately sever our backend's ability to sync or update your accounts.
For data deletion requests regarding our internal CRM or WhatsApp integrations, please submit a formal request to our Data Protection Officer.
6. Contact Our Compliance Team
If you have any questions regarding this Privacy Policy, our use of APIs, or our security infrastructure, please contact us:
Tesla Online Solution
Data Privacy Officer
Email: teslaonlinesolution@gmail.com
Location: Vasai, Mumbai, Maharashtra, India